At Raajrani Shop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Returns Policy outlines the process for returns and refunds.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (receipt or order confirmation).
  • The return request must be made within 7 days of receiving the item.

Non-Returnable Items

We cannot accept returns for the following:

  • Perishable goods (e.g., fresh organic food, dairy products, etc.).
  • Items damaged due to misuse, negligence, or improper storage.
  • Products marked as final sale or clearance.

How to Initiate a Return

If you wish to return an item, follow these steps:

  1. Contact us via email at obaidul99@gmail.com or call us at 01910-474845 within 7 days of receiving your order.
  2. Provide your order number, details of the item, and the reason for the return.
  3. Once approved, securely pack the item in its original packaging and send it to our return address:

Return Address:
Raajrani Shop
Orchit Palace, Staff Quarter Road, Thanthania,
Bogura-5800, Bangladesh

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • The refund will be credited to your original payment method within 7-10 business days.
  • If you paid via cash on delivery, a refund will be issued through a bank transfer or mobile payment (details will be requested).

Exchanges

If you need to exchange an item for the same product, contact us via email or phone. Exchanges are subject to stock availability.

Shipping Costs

Customers are responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product). Shipping costs are non-refundable.

Contact Us

If you have any questions about our Returns Policy, please contact us:

Email: obaidul99@gmail.com
Phone: 01910-474845
Website: www.raajranishop.com